Payment and Cancellation Policy


A cancellation must be sent in writing to the office that confirmed the reservation. Cancellations shall only be effective from the date of receipt of cancellation by the booking office. In case of a booking cancellation, the company shall retain the full deposit if not agreed differently. 

If a booking is canceled, the client is subject to a cancellation fee on paid deposits as follows:

  • More than 6 weeks before departure – No cancellation fee (Full refund)
  • Until 4 weeks before departure – 30% cancellation fee
  • 4 – 2 weeks before departure – 50% cancellation fee
  • 2 – 1 weeks before departure – 75% cancellation fee
  • Less than 1 week before departure – 100% Cancellation Fee

Exceptions: Domestic Flights are excluded from refund options. In case a trip must be canceled, we cannot guarantee a full refund for domestic flights as this is subject to the specific airline. We always do our best to offer free cancellations but rely on the terms and conditions of hotels & airlines.

The company reserves the right to cancel any tour at its sole and absolute discretion, without prior notification in instances where this is unavoidable. However, in that case, the company agrees to refund all money that has already been paid by the client. This shall be the company’s sole responsibility to the client and no claim for any damages, howsoever arising, shall accrue against the company.


It is the client’s sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations, Travel Insurance, and any other documentation required are all for the countries to be visited

The Company cannot be held liable for any consequences, damages, or claims if the client does not attend correctly to the client’s documentation and related matters before the commencement of the tour.


At any time, all baggage and personal effects are at the client’s responsibility and the company does not accept any liability for any loss or damage of any personal effects, however arising, As the Company we will help where needed to make sure our clients have a safe and comfortable holiday.
Clients for our safari tours are entitled to one Duffel Bag of not more than 15 kg (backpack or soft bag – no hardtop suitcase) and a Daypack.
Safari clients are recommended to carry duffel bags for group safaris as they are easier to store. Hardtop suitcases can be used in consultation with our safari guides and on private safaris.
The Company reserves the right to refuse excess baggage. Please notice that on our safari tours and some “bush” flights other baggage regulations may apply.


The client accepts that all tours are adventurous and involve an element of personal risk. Neither the Company nor any of its agents can be held liable in any way for any injury, loss of life, or property damage, however caused. The client hereby indemnifies the Company and will hold the Company, its agent, assigns, and servants harmless from any such claim.
The client accepts full responsibility for all risks involved.
We request our clients to be on time for all departures as delays caused by clients can lead to unforeseen risks. We kindly ask our clients to listen to our professional guides and tour leaders at all times.


The decisions of the Company’s guide/driver on tour shall at all times be final and binding.
The client must at all times comply with the laws, customs and foreign exchange regulations of all the countries visited.
Misbehavior, threatening, violating, or rude behavior of any participant against our team or other customers will lead to the end of the safari or Tour.
Our guides/drivers/tour leader decides to end the safari or tour if needed.
All customers are reminded to keep to the schedule as agreed in the itinerary. If a customer doesn’t comply with the schedule, delays group departures to an unacceptable amount of time, or fails to be present at agreed pick-up times, our guides/drivers/tour leaders have the authority to end the safari or tour if needed at the customer’s cost if necessary.


The Company reserves the right to use any photographs and videos taken during tours for marketing or any other advertising material. The client hereby gives consent to use such photographs and authorizes the Company to retain the copyright for these photographs and such material.


Unforeseen circumstances including but not limited to war, mechanical breakdowns, weather, riots, and other unforeseen reasons beyond the control of the Company may cause delays or alterations to the tour. The Company shall not be held liable in any way for any of these possible occurrences or any consequences, which may arise as a result of these.


All our prices are based on the current Hotels, Sightseeing, Museums, National Park fees, and taxes. There have been ongoing talks that East African countries will be changing to tax regulations. Should the authorities decide on increasing fees and taxes, even though they might currently not be scheduled, we would subsequently have to pass on these increases.


The tour begins with the transfer from the Hotels/airport and ends with the transfer to the airport/hotels on the agreed dates. In case of delays at the airport for your international or domestic flight, arrangements for meals, overnight accommodation, etc. should be made by your airline, not by Horizons Tours and Safaris.